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Frequently asked questions

Why is the personal identification number (social security number) required from the payer?

or minors, the information of an adult payer or guardian is always necessary. The personal identification number is used to verify, among other things, that the payer is of legal age and that the provided information is accurate.

We also request the payer’s personal identification number on the registration form, as stated in the terms and conditions: “If the payer is different from the Student (e.g., a guardian), the Student must also provide the payer’s name, personal identification number, street address, postal code, city, phone number, email address, and payment details, along with other required information for the purchase.” The payer’s personal identification number is essential for tracking payments and invoicing, as well as for initiating potential collections. The Office of Data Protection has also commented on this: https://tietosuoja.fi/usein-kysyttya-henkilotunnus

It is possible that additional charges may arise during the course of the service, such as for missed driving lessons or for additional services like extra driving lessons. This is also mentioned in our terms and conditions: “The Student and the Driving School may agree on additional lessons and other services not included in the original order, for which the Driving School has the right to charge the Student (or any other designated course payer) according to the price list. The person designated as the course payer is also jointly responsible for the additional fees along with the Student.” In such cases, the payer will receive an invoice at the provided email address.

Our terms and conditions can be found in detail at the bottom of the registration form. Here is a direct link to the terms: cap.fi/sopimusehdot

Our billing team is available to assist with any billing-related matters, whether you need to extend the due date of your invoice or make changes to your billing situation.

Billing:

Opening hours: Mon-Fri, 10:00 AM – 1:00 PM

Contact: laskutus@cap.fi or 040 142 7131

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